Refund policy

Last updated: September 15, 2026

Ertejel is a fully digital product — a subscription platform offering AI-powered tools for training speaking, presentation and improvisation skills (performance evaluation, challenges, interactive simulations, learning tracks), used directly in the browser with no physical product or shipping.

1. Who handles refunds

All payments are processed through our partner Lemon Squeezy, which acts as the Merchant of Record for all our purchases. This means Lemon Squeezy is the party that actually processes the payment, issues the invoice in its name, and is legally responsible for handling refund requests under its own policy.

2. When you can request a refund

• Within the first 14 days of the first payment for a new subscription.
• If there's a duplicate charge or a clear technical billing error.
• If you can't access the service because of a technical problem on our side that isn't resolved within a reasonable time.

Amounts aren't refunded for periods in which the subscription was actually used and training minutes consumed, except in the cases above or as required by the applicable law in the buyer's country.

3. How to request a refund

Email us at ertejel@gmail.com explaining the reason, or contact Lemon Squeezy support directly via the invoice link sent to your email at payment. Eligible requests are reviewed and processed within a few business days.

4. Cancelling your subscription

You can cancel auto-renewal at any time from the My plan & minutes page in your account. Your subscription stays active until the end of the paid period, with no partial refund for remaining days, and won't renew afterwards.

5. Full details with Lemon Squeezy

Every transaction is also subject to Lemon Squeezy's buyer terms, available at lemonsqueezy.com/buyer-terms. See also Terms of use andPrivacy policy.