Level 1 — Welcoming new volunteers
Warmly welcoming new volunteers and explaining their role confidently.
You welcome a new volunteer on their first day with the team.
Explaining to a new volunteer why this work matters and what the team's mission is.
A new volunteer asks you simple practical questions about how the work is done.
Level 2 — Assigning volunteer tasks
Assigning tasks that suit each volunteer's skills flexibly.
Assign different tasks to a team of volunteers with diverse skill sets.
A volunteer asks to change their assignment to one they prefer.
You are explaining the timeline for an upcoming volunteer project to the team.
Level 3 — Motivating a tired team
Sincerely re-motivating volunteers who've lost their enthusiasm.
You notice a volunteer has lost their enthusiasm over time and you try to re-engage them.
Celebrating a small achievement reached by the team to boost morale.
You are encouraging a shy but talented volunteer to take on greater responsibility within the team.
Level 4 — Resolving a dispute between volunteers
Handling disagreements and complaints within the team fairly.
A disagreement arises between volunteers regarding the execution of a shared task.
A veteran volunteer tells you they've reached burnout and are considering leaving entirely.
Several volunteers are complaining about an unfair distribution of workload within the team.
Level 5 — Leading the team in a crisis or under pressure
Leading the team steadily through real crises and big wins.
Your volunteer project faces a sudden crisis and you must lead the team through it.
After a series of challenges, the team has lost hope, and you must reignite their enthusiasm.
After a long journey, the volunteer project is a success and you must celebrate the entire team.