Level 1 — Your first team meeting as leader
Building leadership presence, setting expectations and listening to the team's concerns.
Leading your first meeting as a new team leader.
You clarify your expectations to your team from the start.
Listening to your team's concerns regarding new changes.
Level 2 — Delegating tasks with confidence
Delegating clearly and tracking progress without micromanaging.
Delegating a new task to an experienced female team member.
An employee is hesitant to take on a new responsibility you offered.
Following up on a task you previously delegated to an employee.
Level 3 — Giving the team feedback
Giving positive and improvement feedback and addressing poor performance.
Providing an employee with specific positive feedback on their performance.
You provide an employee with constructive feedback in a professional manner.
Addressing a noticeable decline in an employee's performance.
Level 4 — Handling resistance to decisions
Standing firm when decisions are rejected and resolving team disputes firmly.
An employee openly rejects a management decision you have made.
An employee directly challenges your decision in front of the team.
Managing a conflict between an employee and their teammate.
Level 5 — Leading the team in a crisis or under pressure
Keeping the team steady and motivated through crises and celebrating success.
Leading your team through a real business crisis.
An employee expresses burnout due to continuous workload pressure.
Celebrating with your team after successfully navigating a difficult crisis.