Level 1 — First skill-training session
Encouraging the first attempt and reassuring a nervous trainee.
The trainee tries a skill for the first time while you observe and encourage them.
Break down the core skill steps for the trainee before their first attempt.
A trainee expresses anxiety about failing before even trying.
Level 2 — Giving constructive feedback
Giving specific feedback balanced between praise and improvement.
Giving a trainee specific positive feedback on their performance.
Give a trainee feedback for improvement on a weak area of their performance.
Provide a comprehensive evaluation that balances strengths and areas for improvement.
Level 3 — Correcting a repeated mistake
Understanding why a mistake keeps recurring and designing a tailored training fix.
Correcting a mistake a trainee has repeated multiple times.
Explore the root cause of the trainee's recurring mistake with them.
Propose a specific exercise that addresses the root cause of a recurring mistake.
Level 4 — Motivating a trainee frustrated by slow progress
Rebuilding motivation and giving precise critique at an advanced level.
An advanced trainee expresses frustration with their slow pace of improvement.
A trainee compares their progress to others in a discouraging way.
An advanced trainee requests precise and direct feedback without sugarcoating.
Level 5 — Reaching advanced mastery
A comprehensive final assessment and setting future training goals.
A trainee reaches a proficient level and asks about the next steps.
Provide an honest and comprehensive final evaluation of the trainee's journey.
Collaborate with the trainee to set goals for the next phase of training.