Level 1 — Welcoming a visitor politely
Welcoming visitors, asking their purpose and recording their details accurately.
Welcoming a visitor who has arrived for a scheduled appointment.
Politely ask a visitor about the purpose of their visit.
Registering a visitor's information accurately and professionally.
Level 2 — Directing a visitor to the right department
Precise guidance and coordinating with departments for walk-in visitors.
Directing a visitor to a specific department office in the building.
Handle a visitor who arrives without a prior appointment.
Coordinating with an internal employee to receive a waiting visitor.
Level 3 — Handling multiple calls
Handling simultaneous calls and visitors efficiently and in an organized way.
Managing a phone call while a visitor is waiting in front of you.
Accurately transfer a phone call to the correct department.
Managing a waiting list of multiple visitors fairly.
Level 4 — Handling a visitor who's in a hurry or upset
Calming anger and handling urgency professionally with practical solutions.
A visitor becomes angry due to the long waiting period.
A visitor insists on meeting someone who is currently unavailable.
A visitor is rushing for another appointment during their visit.
Level 5 — Handling a complicated front-desk situation
Handling emergencies and pressure from many sources professionally.
A visitor informs you of an emergency situation in the building.
Manage multiple simultaneous requests from visitors and calls at the same time.
Concluding an interaction with a visitor on a professional note despite a busy day.