Level 1 — Opening a radio show
A lively opening, introducing the topic and inviting listeners to take part.
You are opening a new radio episode with high energy.
Introduce the episode's topic or guest to the listeners.
Invite listeners to participate by calling into the program.
Level 2 — Handling your first live call
Handling your first call with confidence, asking follow-up questions and closing smoothly.
You are taking the show's very first live call from a listener.
Ask a follow-up question that deepens your conversation with a caller.
End a call politely to move on to another caller.
Level 3 — Managing a discussion with several callers
Managing multiple opinions neutrally and sensitive topics carefully.
You are moderating a discussion between a current caller and a previous caller with a different opinion.
A caller brings up a sensitive personal topic live on air.
Manage limited time fairly among several callers.
Level 4 — Handling an angry caller on air
Calming anger and firmly handling inappropriate language.
A caller phones in angry about the episode's topic during a live broadcast.
A caller uses inappropriate language live on air.
A caller remains agitated, causing the discussion to spiral out of control.
Level 5 — Managing a live broadcast crisis
Handling technical faults, breaking news and a professional close.
A sudden technical glitch occurs during a live broadcast.
Breaking news arrives, interrupting the flow of the live program.
Conclude an episode that faced many challenges in a professional manner.