Legal adviser
Giving clients clear legal advice and explaining their legal options confidently.
Level 1 — First legal consultation
Listening to the client's problem, simplifying the terms and guiding the first step.
Receiving a client and listening to their simple legal problem.
Explaining the meaning of a legal term to a client in simple language.
Guide a client toward the appropriate first legal step.
Level 2 — Explaining complex legal options
Explaining options, risks and timelines clearly and honestly.
Explaining to a client the difference between two available legal options.
Honestly explain the potential risks of a case to a client.
Providing a client with a realistic time estimate for their case.
Level 3 — Managing client expectations
Adjusting unrealistic expectations and explaining costs transparently.
A client who is overly optimistic about a guaranteed win in their case.
Explain the expected legal costs and procedures to a client.
A client asks to expedite their case procedures realistically.
Level 4 — Handling a client unhappy with the advice
Handling disappointment and accusations with confidence and professionalism.
A client who is completely dissatisfied with the results of their case.
A client accuses you of not following up on their case properly.
A client asks about remaining options after a negative outcome.