Level 1 — Welcoming a new employee
A warm welcome and explaining key policies and benefits to the new employee.
Welcoming an employee on their first day at the company.
Explain core company policies to a new employee.
Explaining payroll and benefits details to a new employee.
Level 2 — Answering administrative questions
Explaining promotion paths, formal procedures and company culture.
An employee asks you how promotions work within the company.
Explain to an employee how to file a formal grievance.
An employee asks you honestly about the work atmosphere and culture.
Level 3 — Listening to an employee's complaint
Neutral listening, fair investigation and communicating findings sensitively.
Listening to an employee's complaint regarding an issue with a coworker.
Investigate the details of an employee's complaint with impartiality.
Informing an employee of the outcome regarding their complaint investigation.
Level 4 — Holding a disciplinary meeting
Holding disciplinary meetings firmly and respectfully, and setting improvement plans.
Conducting a first disciplinary interview with an employee regarding a policy violation.
Document an employee's violation after hearing their defense.
Creating a clear performance improvement plan with the employee.
Level 5 — Handling a dismissal sensitively
Delivering news of dismissal with dignity and explaining rights clearly.
Informing an employee of the decision to terminate their service.
Explain to an employee their financial rights upon end of service.
Concluding an exit interview with dignity and respect.