Level 1 — First listening session with a student
Building initial trust that encourages the student to open up and be honest.
A student is hesitant to share their real problem with you during the first session.
The student asks if what they say will remain confidential.
Initiate a conversation with a student regarding their recent drop in academic performance.
Level 2 — Talking with an anxious parent
Honestly reassuring parents and explaining support plans clearly.
You are reassuring a mother who is very concerned about her son's situation at school.
You explain a proposed support plan for a son to his mother.
A parent places total blame on the school for their child's issue.
Level 3 — Handling a behavior problem
Addressing negative behavior, finding its causes and setting an improvement plan.
You are confronting a student about aggressive behavior you have observed.
You discover that the negative behavior stems from a hidden domestic issue.
Work with the student to create a plan for improving their behavior at school.
Level 4 — Coordinating between student and teacher
Managing teachers' frustration and coordinating three-way solutions.
A teacher expresses their frustration regarding a specific student's behavior in class.
You suggest an adjustment to the teacher's approach with the student.
Coordinate a meeting between the teacher and the student to resolve the issue together.
Level 5 — Handling a real psychological crisis
Handling psychological crises with great sensitivity and building comprehensive support plans.
A student reveals a genuine mental health crisis they are going through.
You must communicate with the parents about their son's psychological crisis with extreme sensitivity.
Create a comprehensive support plan involving the student, parents, and school following a crisis.