Level 1 — Taking a medical history
Building rapport, gathering basic information and reassuring before the exam.
You greet an anxious patient and take their medical history.
You are asking a patient about their symptoms in greater detail.
Reassuring an anxious patient before starting the examination.
Level 2 — Explaining a simple diagnosis
Simplifying the diagnosis and its cause and honestly reassuring the patient.
You explain a medical diagnosis to a patient using simple language.
You are explaining the medical cause behind a patient's condition.
Reassuring a patient worried about the severity of their diagnosis.
Level 3 — Answering detailed questions
Patiently answering many questions and explaining treatment options.
You are answering a series of consecutive questions asked by a patient.
You are explaining and comparing the available treatment options to a patient.
Answering questions from a patient worried about potential side effects.
Level 4 — Handling refusal of treatment
Understanding the patient's fears and professionally respecting their final decision.
A patient is refusing the treatment plan you proposed.
A patient shares specific concerns regarding the proposed treatment.
A patient insists on refusing treatment entirely.
Level 5 — Delivering difficult medical news
Delivering hard news sensitively and setting a follow-up plan.
You deliver difficult diagnostic news to a patient.
A patient asks candidly about their chances of recovery.
Setting a clear follow-up plan after delivering difficult news.