Level 1 — A first minor dispute
Calmly resolving simple everyday disagreements without escalation.
A minor disagreement with someone regarding their place in line.
A conflict with a colleague over the use of a shared device or workspace.
A minor misunderstanding with a friend regarding a message or an appointment.
Level 2 — A dispute between colleagues
Practical negotiation to resolve work and responsibility disputes.
A dispute with a colleague over who is responsible for a specific task.
A colleague feels they haven't received enough credit for their work on a joint project.
A conflict with a colleague due to differing work styles (speed vs. precision).
Level 3 — A family or social dispute
Resolving sensitive disputes with family, neighbors and friends.
A family disagreement over a decision affecting the household (travel, expenses).
A conflict with a neighbor regarding recurring issues (noise, parking spots).
Mediating or being a party to a dispute between friends due to accumulated misunderstandings.
Level 4 — A financial or commercial dispute
Resolving financial and contractual disputes without legal escalation.
A dispute over an outstanding financial debt between two parties who know each other well.
A conflict with a business partner over different interpretations of a signed contract clause.
A dispute over who bears responsibility for a financial loss in a joint project.
Level 5 — A complex multi-party dispute
Managing complex, long-running disputes neutrally and firmly.
A dispute between three parties in a group project, where each party blames the others.
A long-standing conflict between two parties that requires a permanent rather than temporary solution.
After a long discussion, you arrive at a final agreement that satisfies all parties in the conflict.