Level 1 — A first simple negotiation
Opening negotiations, understanding the client's needs and making an initial offer.
Starting a negotiation discussion with a client regarding initial terms.
Listen to the client's requirements before starting the negotiation.
You present a clear initial offer to the client.
Level 2 — Negotiating scope and deadline
Negotiating the scope of work and timeline clearly.
A female client negotiates for a broader scope of work at the same price.
Negotiate with a client requesting a delivery faster than agreed upon.
You propose a compromise that satisfies both parties regarding scope and timing.
Level 3 — Negotiating the price
Defending the price with value and offering smart alternatives.
A female client negotiates for a reduction in the proposed price.
Suggest an alternative that preserves value rather than lowering the price directly.
You explain to a client why your price is higher than a competitor's.
Level 4 — Handling repeated requests for concessions
Recognizing pressure tactics and responding to them steadily.
A client asks for an additional concession after an agreement has already been reached.
A client pressures you with an unrealistic deadline.
A client constantly compares you to competitor offers during the negotiation.
Level 5 — Reaching a final win-win agreement
Drafting a clear agreement and making sure everyone is genuinely satisfied.
Drafting the details of the final written agreement with the client.
Ensure the client's genuine satisfaction before signing the agreement.
Concluding the negotiation by building a foundation for a positive future working relationship.